Refund policy

Nothing is charged yet

Paid plans are not open yet. While the service is free there is nothing to refund, and no card details are collected. This page describes what applies the day plans open, so you can read it before you decide to sign up.

Try before you pay

A new organization starts on a trial with the paid features switched on and no card asked for. The trial is the honest way to find out whether Arrowmicssuits your business, and it is why an unused plan is not on its own a reason for a refund.

Yearly plans

If you pay for a year and change your mind, write to us within 14 days of the charge and we will refund it in full. After that we refund the unused whole months at our discretion when the reason is a fair one, such as a business closing.

Monthly plans

A monthly charge is not refunded, because cancelling stops the next one. Cancel whenever you like and you keep the paid features until the end of the month you have paid for.

When we refund without being asked

• You were charged twice for the same period.
• You were charged after cancelling.
• A failure on our side made the service unusable for a meaningful part of the period you paid for.

What we do not refund

• Time on a plan you paid for and used.
• An account closed by us because it broke the terms of service.
• Taxes already paid to a tax authority, where the authority does not allow them back.

How to ask

Write to contact@arrowmics.com from the address on the account, say which charge you mean, and we will answer within 30 days. An approved refund goes back to the card or account it came from, and the bank usually takes five to ten working days after that.

Your data after a refund

A refund ends the paid plan, not the account. Your records stay where they are on the free plan until you delete them, and you can delete them yourself at any time.